Glowly Returns
Return policy, frequently asked questions, and more.
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Thank you for choosing Glowly! We strive to provide you with the best products and customer experience. Please review our return policy carefully to ensure a smooth process for returns.
Returns and Refunds:
All products purchased directly from Glowly.com and Glowly operated retail locations may be returned within 30 days of the date of receipt of goods for a refund based upon the original payment method. Any returns after this period will not be accepted. Please keep in mind that we do not cover or reimburse return shipping costs. The product must be returned in like-new condition with all original packaging and accessories within 30 days. Once we receive your qualifying return and approve your refund, your refund will be credited to the original form of payment or in accordance with local laws.Important Notes:
- Items must be returned in like-new condition. Damaged, dented, scratched, or items missing major contents may be denied a return.
- Exact return addresses will be provided by our Customer Experience Team during the return process.
- Personalized items, refurbished devices, and items marked as final sale cannot be returned or exchanged.
- Glowly branded products purchased through other authorized retailers must be returned directly to the retailers in accordance with their respective return policies. Damaged or defective items may be returned to Glowly pursuant to Glowly’s Limited Warranty.
- Counterfeit devices are not eligible for a Glowly return and refund.
- Products bought in-store cannot be returned online.
Return Procedure:
All returns are subject to validation and approval at Glowly’s discretion. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If there is a discrepancy between the return policy and procedures printed on the original packing slip and the information provided above, the information provided above governs the return of your Glowly purchase.Thank you for your understanding and cooperation. If you have any questions or concerns, please contact our Customer Experience Team for assistance.
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If you are experiencing any issues with the online portal or placed your order on Glowly.com outside of the USA, please reach out to our Customer Experience Team. To initiate the return, kindly go to the Contact Us page and provide the following information:
- Order number, located on your confirmation email
- Email and/or first and last name associated with your purchase
- Device model, if applicable
- Serial number, if applicable
- Reason you'd like to return your product(s)
The Returns Process After Initiation:
- After your request has been authorized, you will receive your return authorization document and return shipping label.
- Pack your return item and drop it off at a FedEx location. All returns must include the return authorization document inside the return package. We recommend that you keep your tracking information, as we are not responsible for lost packages by the carrier.
Note:
- Shipping labels will be valid for 14 days. If your return is not shipped within this time (or within the return window period), your return request and return shipping label will expire.
- Once the return is marked as delivered, please allow 10-15 business days for your return to be processed. Additional delays may occur during peak operations. You will receive an email confirmation when your return is processed.
- It can take 1-2 billing cycles depending on the payment method used and the practices of your financial institution to receive the credited funds.
If you have any questions or need further assistance, please don't hesitate to contact our Customer Experience Team. Thank you for choosing Glowly!
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If the product is returned in accordance with this Return Policy, Glowly will credit your original form of payment used for the initial purchase and any applicable taxes (excluding shipping and handling charges unless otherwise specified).
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If you received an incorrect or damaged item, please contact our Customer Experience Team at hello@itsglowly.com with your order number and description of the incorrect or damaged order.